Frequently asked questions

What makes Mr. Dryclean unique in handling high-end items?

Mr. Dryclean is not just a regular dry cleaning service. We specialize in haute couture and are equipped with the knowledge and tools to treat luxury garments with the care they require. Our boutique-style approach ensures personalized attention to each item, preserving its quality and extending its lifespan.

Do you offer worldwide shipping?

Yes, we offer worldwide shipping! Whether you’re across the globe or just around the corner, you can access our top-tier garment care services. Our shipping process ensures your items are safely transported and returned to you in pristine condition.

What are your business hours?

Our business hours are:

  • Monday to Friday: 10 am – 6 pm
  • Saturday: 11 am – 4 pm
How do you ensure the quality of your services?

Excellence defines our core approach. Our team, skilled in modern garment care and restoration techniques, utilizes premium materials and tools. This ensures your luxury items receive the utmost care and attention they merit.

Can I trust Mr. Dryclean with my most valuable garments?

Absolutely. Our reputation as a trusted caretaker for luxury items speaks for itself. We understand the value and sentiment behind each piece and are committed to delivering exceptional service that meets the high standards of our discerning clientele.

How can I get in touch for a consultation or service inquiry?

If you have any questions or need a consultation about garment care, please don’t hesitate to drop by our boutique within working hours. You can also contact us via our website, email, or phone. We are committed to providing you with comprehensive assistance for all your garment care needs.

Can Mr. Dryclean handle delicate fabrics like silk, lace, and satin?

Certainly, we are experts in managing sensitive fabrics like silk, lace, and satin. Our skilled team is well-versed in the unique care methods needed for these types of materials, guaranteeing their proper cleaning, mending, or modification while preserving their integrity.

Are you able to restore vintage garments?

Absolutely! We take pride in our ability to restore vintage garments to their former glory. Our experts are skilled in techniques that respect and preserve the integrity of vintage fabrics and designs.

Do you provide services for men's luxury garments?

Yes, we cater to both men’s and women’s luxury garments. From bespoke suits to designer shoes, we ensure every item receives the highest standard of care, combining traditional craftsmanship with modern fashion trends to create timeless, elegant pieces for our discerning clientele.

How do you approach sustainability in your cleaning processes?

Sustainability is important to us. We use eco-friendly cleaning agents and processes that are gentle on the fabric and the environment. Our aim is to provide top-quality service while minimizing our ecological footprint.

What is the turnaround time for your services?

The turnaround time varies depending on the service. For standard dry cleaning, we aim for a quick turnaround, while more specialized services like tailoring, repairs, or gown customization may require more time. We always strive to meet your deadlines and can discuss specific timelines upon consultation.

Do you offer express services for urgent requirements?

Yes, we offer express services for urgent requirements. Whether it’s a last-minute alteration or an emergency cleaning, we do our best to accommodate your needs in a timely manner.

How can I ensure my high-end items remain in good condition after service?

After servicing your items, we provide detailed care instructions to help you maintain their condition. Following these guidelines will help ensure the longevity and beauty of your luxury garments and accessories.

Do you have insurance for high-value items?

Absolutely, we provide extensive insurance coverage for all items entrusted to us. This guarantees full protection of your premium pieces during their time in our care.